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Texas Outboards Warranty Coverage and Return Policy

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We at Texas Outboards appreciate and value your business and loyalty. We constantly strive to maintain high customer satisfaction by offering great products at better prices along with excellent customer service. However, rarely the unexpected does happen and things don’t work out the way we all want them to. It is during those times that the true relationship between a customer and a business are tested. We believe those periods are an opportunity to set ourselves apart from the competition.

If a problem should arise, please let us know.

Call us or send an email at: customerservice@texasoutboards.com

With that said, here is some legal stuff concerning warranties and return procedures:

This warranty extends only to the original purchaser and begins upon receipt of the product and is non transferable.

All warranty claims must be submitted to Texas Outboards via email to: customerservice@texasoutboards.com.

Texas Outboards is an authorized dealer for Outboard Recycle Parts & Marine, Inc. (OBR) and warrants OBR products in accordance with OBR warranty and return policies and procedures as follows:

• Remanufactured Powerheads - One (1) Year
• Rebuilt Gearcase Assemblies - One (1) Year
• All other Rebuilt Components - One (1) Year
• New Powerheads - One (1) Year
• New Gearcase Assemblies - One (1) Year

Any Part of an OBR product that is remanufactured or supplied by OBR and found  to be defective in material and workmanship in the reasonable judgment of OBR will be repaired or replaced by OBR without charge for parts and labor. The OBR product including any defective part therein must be returned to OBR, freight prepaid, within the warranty period. OBR will then execute the warranty procedures. After warranty claims are completed, OBR will execute shipment, prepaid, back to the purchaser. OBR's responsibility in respect to warranty claims is limited to making the required repairs or replacements, and no claim of breach of warranty shall be cause for cancellation or rescission of the contract of sale of any OBR product. Proof of purchase will be required by OBR to substantiate any warranty claim.
 

This warranty does not cover any OBR product that has been subjected to misuse, neglect, negligence, or accident or that has been improperly maintained, operated, or installed. This warranty does not cover any damages to the OBR product due to the following:

·         Rust or corrosion

·         Any OBR product that has been altered or modified in any way.

·         Any repairs made necessary by normal wear, or by the use of other parts or accessories which, in the judgment of OBR, are either incompatible or which adversely affect the operation, performance, or durability of OBR's product.

OBR reserves the right to change or improve the design of any OBR product without assuming any obligation to modify any previous OBR product. All implied warranties are limited in duration to the specific warranty period.

All implied warranties, including merchantability, fitness for a particular purpose, or otherwise are disclaimed in their entirety after the specific warranty period has expired. OBR's obligation under this warranty is strictly and exclusively limited to the repair or replacement of defective parts. OBR does not assume or authorize anyone to assume for them any other obligation. Some jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you.

OBR assumes no other responsibilities for incidental, consequential, or any other damages of any nature. Some jurisdictions do not allow this exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which may vary from jurisdiction to jurisdiction. Any cause of action brought from the use of this catalog and its products shall take place in Mobile County, Alabama.

In the event that a warranty claim is required outside the continental United States, with the exception of Alaska and Hawaii, there may be additional charges not covered under this warranty. These additional charges are the responsibility of the purchaser.

Disassembly of any product manufactured by OBR without prior approval will void your warranty.

 

Texas Outboards Product Return Procedure

 

1. All returns require a Return Authorization (RA) number.
2. You must contact Texas Outboards and describe the problem in detail.
3. If a return is justified by Texas Outboards you will then be issued a Return Authorization (RA) approval number.
4. The RA must be clearly legible and visible on the outside of the product return package.

5. You must include a letter of explanation detailing the problem with the product.
6. You must include a copy of your Texas Outboards receipt or invoice for the returned product.
7. Upon receipt Texas Outboards will correct the problem or notify you of any issues and parts will be returned to you prepaid.
8. Any returned parts to Texas Outboards or its suppliers without an RA will be returned to sender Freight Collect-no exceptions.

 

Orders placed and refused upon delivery will be subject to shipping charges.

 

SEI's three (3) year fault free warranty covers any failure that would require repair or replacement.

 

  

Three year fault free warranty on assembled sterndrive halves (upper and lower) and on outboard lower units (OLUs).

 

Texas Outboards is an authorized dealer for SEI marine products.

 

LIMITED WARRANTY OF SEI PRODUCTS
Effective September 18, 2006  

WARRANTY. All products sold by Sterndrive Engineering (“SEI”) are warranted for either a period of one (1) year or three (3) years from the date of actual purchase. A condition precedent to the enforcement of these warranties is proof of purchase of the SEI product. Satisfactory evidence of purchase must be supplied by customer prior to receiving warranty benefits hereunder. These one (1) year and three (3) year warranties against defects in material and workmanship are the sole and exclusive warranty provided by SEI and all other warranties and potential damages are limited and excluded hereunder, as set forth below. These warranties commence on the shipment date of products sold by SEI to purchaser or upon the date of purchase from a properly authorized SEI dealer to its customer.

WARRANTIES LIMITED TO MANUFACTURED GOODS.  

SEI offers a three (3) year fault free warranty on assembled sterndrive halves (upper and lower) and on outboard lower units (OLUs) and a one (1) year warranty on all other parts.

These warranties do not apply to any repairs, alterations, or work undertaken by third parties not involved in the actual manufacturing of the product. SEI's one year warranty does not apply to damages or problems caused by removal of parts, adjustments to the product, tune ups, normal wear and tear, damages caused by accidents, improper use of the product, improper installation or service of the product, misuse, neglect, improper maintenance, or operation with fluids, fuels, lubricants, oils, or other such items which are not suitable for use with the product or otherwise not recommended for the product by SEI. SEI's one year warranty also does not warrant or make representations with respect to installation errors, work by servicing dealers, servicing mechanics, or others, and does not cover damage caused by acts of God, flood, fire, storms, or other natural acts or disasters. Both warranties specified herein are null and void in the event that the model number and other identification numbers on the product have been altered, defaced, removed, or eliminated or the product has been disassembled in any manner without prior authorization by SEI. Neither one (1) year nor three (3) year warranty covers use of the product for racing or other competitive activities. The manufacturer offers no warranty with respect to the rental or use of the product for commercial purposes, or in the event of intentional destruction, or in applications exceeding horsepower limits stated by SEI.

EXCLUSION OF OTHER WARRANTIES. THE WARRANTIES OFFERED BY SEI AGAINST DEFECTS IN WORKMANSHIP AND MATERIALS ARE THE EXCLUSIVE WARRANTIES OFFERED BY MANUFACTURER. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, AND WARRANTIES FOR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. SEI OFFERS NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. EXCEPT AS PROVIDED HEREUNDER, ALL EXPRESS AND IMPLIED WARRANTIES, OF WHATSOEVER NATURE, INCLUDING WARRANTIES ARISING UNDER THE UNIFORM COMMERCIAL CODE AND UNDER STATE AND FEDERAL LAW ARE EXCLUDED. SUBJECT TO THE ONE (1) YEAR WARRANTY HEREUNDER, PURCHASER ACCEPTS THE PRODUCT “AS IS” AND “WITH ALL FAULTS,” AS MAY BE THE CASE. SEI MAKES NO WARRANTIES, GUARANTIES, OR REPRESENTATIONS REGARDING THE RELIABILITY OR USE OF THE PRODUCT EXCEPT AS SET FORTH HEREUNDER.

LIMITATION OF DAMAGES. SEI SHALL NOT BE LIABLE TO THE USER OR PURCHASER OF ITS PRODUCTS, FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY TYPE. THE EXCLUSIVE REMEDY TO THE USER OR BUYER, AND THE LIMIT OF LEGAL LIABILITY OF SEI HEREUNDER, SHALL BE THE REPLACEMENT OF ANY DEFECTIVE PARTS OR THE REPAIR OF ANY AND ALL DEFECTIVE MATERIALS AND WORKMANSHIP. REPAIR OR REPLACEMENT OF DEFECTIVE WORKMANSHIP AND MATERIALS SHALL BE THE EXCLUSIVE AND SOLE REMEDY PROVIDED TO USER AND/OR PURCHASER. UNDER NO CIRCUMSTANCES WILL SEI OR ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, OR AGENTS BE LIABLE TO PURCHASER OR USER FOR ANY SPECIAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR THE LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY, AND GENERAL COMMERCIAL DAMAGES, INCLUDING ALL LOSSES ARISING OUT OF THE INABILITY TO USE OR OPERATE THE PRODUCT.

SEI MAXIMUM LIABILITY TO USER OR PURCHASER, FOR DAMAGES OF ANY NATURE, REGARDLESS OF THE TYPE OF CLAIM, INCLUDING BREACH OF CONTRACT, NEGLIGENCE, PRODUCT LIABILITY, TORT, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE PURCHASE PRICE SEI PRODUCT. ALL WARRANTIES PROVIDED HEREUNDER ARE GRANTED SOLELY BY SEI AND NO MODIFICATION OF THIS WARRANTY SHALL BE VALID, UNLESS REDUCED IN WRITING AND APPROVED BY THE DIRECTORS OF SEI. NO THIRD PARTY, INCLUDING DEALER, SERVICE AGENTS, WORKMEN, OR THE LIKE MAY MAKE ANY ACTUAL OR IMPLIED MODIFICATION, EXTENSION, OR REVISION TO THIS WARRANTY PLAN. THIS WARRANTY IS INTENDED TO LIMIT THE RIGHTS OF ANY USER OR PURCHASER TO THE ONE (1) YEAR WARRANTY SET FORTH HEREIN AND SHALL BE STRICTLY CONSTRUED TO ACCOMPLISH THAT OBJECTIVE.

NOTIFICATION. All notices furnished to SEI hereunder, including all notifications to SEI of claims under the aforementioned limited warranty, shall be furnished to SEI at its principal offices located at 115 S. Forest Lakes Blvd., Oldsmar, FL 34677. You are required to notify SEI of any alleged defect to the product within the applicable warranty period; and you are also required to furnish such additional information, warranty applications and other materials reasonably requested by SEI in order to process your warranty claim. Your failure to furnish all materials reasonably requested by SEI shall void all warranty rights hereunder. SEI will inspect and investigate your warranty claim; and only those defects covered by the above written warranty will be repaired or replaced, in the sole discretion of SEI. Should warranty service be required, you will be responsible for delivering the product, at your expense, together with proof of purchase and other documentation requested by SEI, to the repair facility designated by SEI for such repairs. All warranty claims herein must be furnished to SEI, in writing, within a period of 14 days from buyer or user's discovery of any defect or problem covered hereunder. From the date of notice to SEI buyer or user must return the defective unit as instructed by SEI within thirty (30) days from the date of first notice of defect; otherwise, all warranties hereunder are null and void.

TERMS OF PURCHASE. Purchaser agrees to be responsible for all freight charges for products received from or returned to SEI. In the event that a balance due becomes delinquent, SEI will be entitled to recover late charges of 1½ percent per month until paid in full, banking charges or a reasonable attorney's fee and court costs where applicable. All refused or returned items must be received by SEI in the same condition (new and undamaged) and will be subject to freight charges and a 10% restocking fee. Purchaser agrees to waive the right to challenge or set aside any lawful charge made by SEI for the sale of its products or services.

VENUE FOR ENFORCEMENT. This Agreement is made in the State of Florida, and all products manufactured by SEI are sold at its principal offices in Oldsmar, Florida. The limited warranties specified hereunder, and all rights and claims of user or buyer hereunder, must be enforced in the State of Florida. Venue for the enforcement of this Agreement and for the resolution of any disputes between SEI and its buyers or users, including all suits to construe the terms of this Agreement, shall be adjudicated in Pinellas County, Florida. In the event that buyer or user asserts any claims against SEI, under these warranty plans or otherwise, and in the event that such claims are not resolved through direct negotiations between the parties, then all such claims and disputes shall be subject to non-binding mediation in Pinellas County, Florida, as a condition precedent to buyer asserting any legal action against SEI. Said mediation shall be conducted by a certified mediator under the laws of the State of Florida, and each party shall be responsible for paying an equal share of all mediation costs. This mandatory mediation shall be a condition precedent to the filing of any legal action or lawsuit, and the terms of this Agreement shall be enforceable by any court of competent jurisdiction.

GENERAL TERMS. The terms and conditions of the limited warranty plans set forth hereunder are a part of the bargain between the parties hereto, and are material to setting the price of sale of SEI's products. The terms and conditions set forth hereunder constitute the entire agreement and transaction between the parties; and all prior discussions, negotiations, telephone conferences, dealings, course of conduct, and other relationships between the parties are hereby merged into this Agreement. This Agreement shall supersede all prior negotiations and dealings between the parties, and time shall be of the essence in construing the terms hereof. By concluding the transaction between the parties, buyer and SEI agree to all of the terms and conditions set forth hereinabove.

Electrical Parts

IMPORTANT NOTE ON ELECTRICAL PARTS:

The manufacturer’s warranty protects you from defects in materials or workmanship but will not cover freight damage, broken solenoids, rust/corrosion/submersion, broken mounting flanges or shafts, cut wires or dismantled units, broken nose housings, units with date codes removed, or any unit showing misuse or altering of any kind. Any defective unit returns will be exchanged with the same part number ONLY. Units returned in working order are subject to a $25 bench test fee and will be returned at buyer's expense. Any part returned with cut wires is subject to a $30 service charge, defective or not.

Core Policy

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Core Credit & Evaluation Procedures and Policy

This information is intended to clarify any and all questions surrounding the Core Return Policy of Outboard Recycle Parts & Marine, Inc. (OBR). This will be the fourth year OBR has offered its clients the opportunity to receive a substantial core credit for many of its products featured on this web site. The core program is not a requirement for purchasing a selected product, rather it serves as an incentive for our clients wishing to receive credit for the part that has failed. Core Return Policy

• OBR will pay the freight on a core that is shipped from anywhere in the United States, excluding Alaska and Hawaii.

• A Return Freight Voucher will be included with every product that requires a core deposit.

• Simply place core in the original box and place the voucher on your package.

• Call the toll-free telephone number on the voucher for prompt pickup.

• Please be sure a copy of your invoice is included with each core return.

• The core deposit refund will be mailed to the address appearing on the invoice, unless we are notified otherwise. Determining Core Value

• Each core received by OBR is evaluated to assess its value as a core.

• The condition and usability of the parts determines the value of the core. • The core returned must match the product purchased.

• If one or more key components are determined to be usable, the core deposit will be adjusted to reflect the changes in value.

Core Example: Gear Housing Assembly

• A Gear Housing Assembly Core consists of three key components in the evaluation of core value.

• The three key components are: the housing, vertical drive shaft, and the horizontal propeller shaft.

• A defective free housing represents 60% of the core value.

• A good driveshaft represents 20% of the core value. • A good propeller shaft represents 20% of the core value. • If each component is judged to be reusable then the full core credit amount would apply.

Core Example: Powerhead

• A defect free block represents 60% of the core value.

• Internal components represent 40% of the core value.

• If each component is judged to be reusable then the full core credit amount would apply.